FAQ’s

OFFICE POLICY

Our goal is to deliver an exceptionally friendly and prompt, professional service providing you with the best in physiotherapy care. Our experience tells us that there are some key areas we need to focus on to ensure that you receive the greatest benefit from our services.

MOBILE PHONES

Out of respect for others, please turn off your mobile phone.

HEALING

Remember that healing and correction takes time and not everyone heals at the same rate. If, at any time during your care, you do not feel that you are responding as well as expected we would ask that you discuss this with your physio. We want you to get the most from your care at Action Physiotherapy.

EXCELLENCE IN PHYSIOTHERAPY

In order to continue to provide the best, most up to date physiotherapy care available we travel periodically to conferences and seminars. To keep your progress on schedule we will attempt to give you appointments around those times or provide another highly qualified physio to continue your care.

FINANCIAL ARRANGEMENTS

Fees for private patients are due at the time of service. Hicaps  and EFTPOS facilities are available at the front desk for automatic claiming through your private health fund. Workcover and DVA patient accounts will be sent directly to the appropriate body.

REFERRALS

The referral of your family and friends is much appreciated as it assists in their own wellbeing and plays a vital role in the success of our business.

APPOINTMENT SCHEDULING/MISSED APPOINTMENTS

Your physio has decided on the best plan for your injury and it will heal best when you keep to this schedule. Therefore, to receive the most out of your care and to save time we ask that you schedule your appointments in advance. Missed appointments will set you back in your recovery, so we ask that wherever possible you keep all your appointments. If an appointment must be changed, 24 hours notice is appreciated. All missed appointments or cancellations made within 24 hours of the scheduled appointment must be made up later in the same day or within 24 hours to avoid a cancellation fee of $30.00. This fee is not covered by compensable bodies and must be paid by the patient. People who repeatedly miss or reschedule appointments will regretfully be discharged from care as we realise you will not reach your health goals and we do not wish to waste your time.

TOILET FACILITIES

Are located to the rear of the building – ask the front office staff to assist you.